Support | Warranty | Installation | Downloads
Support
At Focus Innovative Investments, we see our job as much more than selling hardware.
Along with bringing you the most reliable, durable, easy-to-operate payment and ticketing machines, we provide dedicated guidance and support – from the moment we first meet.
We’ll help clarify which Focus product best meets your needs and make sure installation is easy and effective. Plus, to ensure you enjoy smooth and consistent operation, with almost no downtime, we offer a friendly, professional support service to provide any help you need along the way.
Contact us today to start giving your customers the convenience they deserve.
Warranty
Focus Innovative Investments, Inc. offers a basic one-year replacement-and-repair warranty. It covers all Focus-supplied enclosures, parts, components, and software.
In addition to our return policy, the Focus commitment to customer satisfaction continues with a unique support package.
We also maintain ISO9001 and CE certification for all our products. This ensures that our high standards of quality receive objective international recognition.
Contact us today for more information about our product guarantees.
Installation
Once you have decided on the Focus self-service or automated pay station that best suits your needs, we offer two options for installation.
Site survey and installation
When you are not sure how best to integrate the terminal in your specific environment, we are pleased to offer:
- Pre-installation site survey – To help you identify the optimal locations and distribution.
- Site preparation service – To ensure the most effective customer access.
- Onsite installation – By Focus personnel, with full support and guidance.
Do-it-yourself
Our self-service stations are designed with plug-and-play simplicity. If you already know exactly what you need, and where you need it, the do-it-yourself option is best.
Just make sure you meet the technical and physical requirements, so you can save time and resources with easy installation.
Contact us today to decide which installation works best.
Downloads
